Privacy Policy


BlaBla Privacy

BlaBla is committed to respecting your privacy and the confidentiality of your personal information, communications data and communications content and the Privacy sets out what data BlaBla collects and how BlaBla uses and protects it.

“BlaBla” is BlaBla Connect Limited UK, a UK company, with its registered office at 26 Grosvenor Street Mayfair, London, W1K 4QW, ENGLAND, and is responsible for the data processing.

IF YOU ARE UNDER 16 YEARS OLD YOU SHOULD DISCUSS THE POLICY WITH A PARENT OR LEGAL GUARDIAN, AND ENSURE THAT THEY AGREE WITH BLABLA’S USE OF YOUR INFORMATION.

The Privacy also forms a part of the Agreement between you and BlaBla for the use of the Software, Products and BlaBla Websites, as explained in the Use License Agreement. Capitalised terms used in the Privacy are defined in the Use License Agreement. By using the Software, Products and BlaBla Websites you consent to BlaBla’s using your data as explained in the Privacy.

BlaBla may amend the Privacy by posting a new version on the BlaBla Websites and/or notifying you in some other way as set out below.

1. TYPES OF PERSONAL INFORMATION COLLECTED BY BLABLA

In connection with the provision of the Software and Products (including BlaBla Credit), BlaBla may gather and process information about you, including the following types of information:

  • your personal data including contact and registration details (name, User ID, address, telephone, mobile, email address etc.) and profile data (age, sex, pastimes, etc.);
  • status updates or public data you post within the Software, Products and BlaBla Websites;
  • payment data including your credit or debit card billing address etc., and BlaBla Credit;
  • your phonebook, names and addresses, lists of contacts;
  • login data including for Third Party Services accessible through the Software, Products and BlaBla Websites;
  • network and technical data (IP addresses, network operator, Device ID data, Device operating system, cookies, etc.);
  • data in relation to use of Software, Products and BlaBla Websites;
  • anonymous data on the approximate location of your device (e.g., from the cell ID data of your mobile network or GPS services);
  • communications contents (e.g., calls, chats, IMs, files share) ;
  • communications data (e.g., the duration of the call, the number calling, the number called, etc.); and
  • questionnaires or survey results and information regarding use of the Software, Products and BlaBla Websites.

BlaBla undertakes not to process personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation unless the User has given explicit consent to the processing of those personal data for one or more specified purposes, except where Union or State law provide that the prohibition may not be lifted by the User.

2. USES OF YOUR PERSONAL INFORMATION

The reasons of BLABLA for collecting information relating to you or any device on which the Software, Products and BlaBla Websites are installed, accessed and/ or used are to enable BlaBla (or sometimes other data processors selected by BlaBla) to provide the Software and Products through the BlaBla applications or other applications provided by BlaBla to you in an effective and satisfactory way, as follows:

  • processing your log-ins, messages and calls and enabling the other features of the Software and Products;
  • showing your profile information on the Software and Products: please note that your profile information is provided by you voluntarily and under your sole responsibility;
  • receiving payment from you for the Software and Products, and sending you a receipt or communications regarding your purchases or orders;
  • providing you with customer support, responding to questions and helping to resolve problems;
  • informing you about service updates or problems;
  • resolving disputes;
  • verifying your identity;
  • for legal reasons, e.g., checking that you comply with the Use License Agreement and Policy, and preventing crime and fraud;
  • customizing, understanding users’ use of, and improving the Software, Products and BlaBla Websites (this includes customization of advertising based on your location, or features such as indicating when you were last online); and
  • informing you or your contacts of additional products, services and offers provided by BlaBla.

BlaBla stores the personal information in different data files kept on servers based in the US. BlaBla will take all reasonable measures to ensure security of the data, including where such servers may be operated by third party data processors under BlaBla’s responsibility.

If BlaBla provides a method for you to invite friends to join BlaBla, then their contact information will only be used for the purposes of automatically generating a message to these potential BlaBla users. The Software and Products also have a function that can check the names and phone numbers in your address book against the list of BlaBla users and informs you of existing contacts that are already registered for Software and Products and with whom you may want to connect. If you are already in the address book of the Software or the Products, they be informed that you are a BlaBla user you so that they can decide whether to connect with you.

If BlaBla processes data regarding the location of your device on which the Software, Products and BlaBla Websites are installed, accessed and/ or used then (i) in case of services such as allowing location requests from your BlaBla contacts, you will be able to switch this functionality on or off at any time within the Software and Products, and (ii) where this is used in order to provide advertising appropriate to your locality then BlaBla may provide this to BlaBla’s third party advertising partners but never in a form that you will be able to be identified from this data; and your acceptance of the Privacy constitutes consent for this processing.

3. TRANSFER OF YOUR PERSONAL INFORMATION

BlaBla does not sell, rent, trade or otherwise transfer any personal information, log-in information, communications data or communications content to any third party without your express permission (unless it is obliged to do so under applicable laws or by order of the competent authorities) except as set out in the Privacy.

BlaBla needs to provide certain information to third parties who assist BlaBla in providing elements of the Software and Products. So, for example, in order to enable you to access to voice calling services, BlaBla may need to provide your mobile number to the provider of such calling services, or to collect payment from you for the Paid-For Products. BlaBla may need to provide such data to a payment processor. Under their contracts with BlaBla they are required to store and process your information in accordance with similar standards of protection of your data as applied by BlaBla.

If any authority lawfully requests BlaBla or one of BlaBla’s partners to retain and provide personal information, communications content and/or communications or technical data, or permit monitoring or interception, BlaBla and/or its partner may comply with that request without being obliged to inform you.

BlaBla operates internationally and may transfer the data for processing in different countries, including by BlaBla group companies, outside of your home country.

4. USE OF THE SOFTWARE, PRODUCTS AND BLABLA WEBSITES

In order to use most of the Products, you will need to install the Software on your device. The Software enables you to make and receive communications using your mobile network or the internet and sends the necessary communications data, and other data that you define (e.g., profile or status updates, community log-in data) between your device and the network.

In addition, for the Software and web-based Products, “cookies” may be used. Cookies are pieces of information stored on your device in order to enable web-based applications to recognize who you are or your preferences (e.g., what language version of the BlaBla Websites you usually use) and provide BlaBla with information about the use of the BlaBla Websites).

Most internet browsers allow you to prevent your device from accepting or using cookies or require your permission each time a cookie is received. Please note that some personalized Software and/or Products may not be available if you choose to disable cookies.

Advertisements appearing on Software, Products or BlaBla Websites may be provided by BlaBla’s advertising partners who may use cookies, web beacons, and/or other monitoring technologies to compile anonymous statistics. The information obtained in this way (e.g., how many times the BlaBla Websites are visited, how many times you see a particular advert) is used to deliver adverts to you. In addition, BlaBla may use profile information about you (e.g., your gender, age or pastimes) to provide advertisements that are more likely to be of interest to you, including by combining with other available information about you. BlaBla may share your information with advertisers or other third parties that assist BlaBla with these types of services, when BlaBla has either removed from it anything that personally identifies you, or encoded or combined it with other information so that it no longer personally identifies you.

5. YOUR USER PROFILE

Your user profile is the information you decide to provide when you create or manage your User Account (e.g., your BlaBla user ID, full name, address, telephone numbers, gender, date of birth, language, status, and any other information that you decide to make available). BlaBla stores your user profile centrally on a secure server. This information is also visible to other BlaBla users. You control your user profile and decide what (if anything) to make public. You can access your user profile within the Software and Products in order to access, change, correct, complete, restrict or erase information. BlaBla may remove unsuitable or illegal material at any time from your profile or other postings in accordance with the Use License Agreement.

6. THIRD PARTY WEBSITES

The Software, Products and BlaBla Websites may contain links that will let you access Third Party Services such as another website, platform or application. Third Party Services are outside BlaBla’s control and not covered by the Privacy. BlaBla accepts no responsibility or liability for Third Party Services. You should take care before providing any personal information to anyone and in these cases especially to review the applicable privacy statements or policies.

Certain Software or Products use the Google Places service provided by Google, Inc. When you use these services then you also agree to the Google Privacy Policy as set out at http://www.google.com/policies/privacy/.

Where BlaBla provides the ability for you to log-in to Third Party Services using your User Account credentials, then you will be asked to agree to this in each case. The particular information that those third parties will be able to access will be indicated at the time of asking for your agreement but will normally include items such as your BlaBla ID, nickname, email, profile picture, friend list, personal message (status) and online/offline presence.

Remember that use of Third Party Services may in addition be subject to your signing up for an account with and accepting the terms and conditions of the relevant third party, including provisions relating to processing of personal data, which may differ from BlaBla’s policies and for which BlaBla is not responsible. You can view, manage and block the third party services that use your BlaBla ID by logging into your BlaBla profile at any time. If your BlaBla friends sign up for third party services using the Software and/or Products, then the information they share may include your BlaBla ID so that they can also connect with you on the Third Party Services.

7. PROTECTION OF YOUR PERSONAL INFORMATION

BlaBla takes appropriate organizational and technical measures to protect the personal information and communications data provided to them or collected by them. For example, your personal and communications data can only be accessed by authorized BlaBla staff that need to have access to this data in order for their work.

BlaBla takes technical measures to protect the confidentiality of the content of communications sent over the the Software and the Products, subject to all applicable obligations and exceptions under applicable law.

8. NOTIFICATIONS

BlaBla may contact you to notify you of issues and faults with the Software and Products, and if you are considered to have breached any of the terms of Use License Agreement or if another person makes a complaint about your use of the Software and Products (e.g., a claim that you have infringed their rights in some way).

BlaBla may also use email, SMS or the Software and Products to keep you up to date with news about the Software and Products that you use and/or other Software and Products unless you have opted out of receiving this information. If you do not want to be kept informed in this way, please contact BlaBla at support@blablaconnect.com.

BlaBla may occasionally ask you to provide information on your experiences with the Software and Products. Any such feedback will always be voluntary and will be used only for the purposes of measuring and improving the quality of the Software, Products and BlaBla Websites and not stored as personal information or combined with any of your other personal information.

9. MODIFICATION OF THE PRIVACY

BlaBla reserves the right to modify the Privacy at any time by notifying you by any reasonable means or by publishing the modified Privacy at https://www.blablaconnect.com/privacy-policy. The modified Privacy will become effective thirty days from such publication or notification, unless you expressly accept the modified Privacy earlier. Such express acceptance by you, or your continued use of any Software or Products after expiry of the notice period of thirty days, shall constitute your consent to the modified Privacy.

10. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

You have the right to access and, if necessary, to rectify, or to request erasure of your personal information or restriction of processing your personal information. To exercise your right to view, correct, complete, restrict or erase your personal information, please contact BlaBla at support@blablaconnect.com. After verifying your identity and provided your request is legal, within a reasonable period of time BlaBla will fulfil your request. Please be aware that a corresponding fee may be charged by BlaBla. You also have the right to data portability.

If there is any issue regarding the personal information you provided to BlaBla, you have the right to lodge a complaint with a supervisory authority.

You may also ask BlaBla to stop processing your personal information. However, please note that this will most likely prevent you from using some or all of the Software and/or Products. You can exercise your right to prevent further processing of your personal information by contacting BlaBla at support@blablaconnect.com.

11. DURATION FOR KEEPING YOUR PERSONAL INFORMATION

BlaBla will retain your information for as long as is necessary to carry out any of the purposes set out in the Privacy and comply with applicable legislation, and any applicable orders of regulatory bodies or courts.

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